Welcome to www.flash.bd. By accessing or purchasing from our website, you agree to comply with the following terms and conditions set by Flash, a brand of ElectroGrace Corporation Bangladesh.
All products listed on our website including mobile chargers, data cables, headphones, and gadget accessories are subject to availability. Flash reserves the right to update product information, pricing, or availability without prior notice.
Customers are responsible for providing accurate order and delivery information to ensure successful order processing. Any incorrect information may cause delivery delays.
Orders are delivered through trusted courier partners including Steadfast Courier, AJR Courier Service, and Sundarban Courier Service. Delivery time may vary depending on location and courier service conditions.
Flash reserves the right to cancel or refuse any order if fraudulent activity, incorrect pricing, or other operational issues are detected.
All website content including logos, images, product descriptions, and branding materials belongs to Flash and may not be copied, reproduced, or used without permission.
By continuing to use our website, you agree to follow these terms and conditions.
Flash products are manufactured with a focus on quality, durability, and reliable performance. As an official brand of ElectroGrace Corporation Bangladesh, we provide warranty coverage for selected products against manufacturing defects.
Flash mobile accessories such as chargers, data cables, and headphones may include a limited warranty period, depending on the specific product. The warranty covers manufacturing defects or functional issues under normal usage conditions.
The warranty does not cover damages caused by:
Physical damage or misuse
Water or liquid damage
Unauthorized repair or modification
Normal wear and tear
To claim warranty service, customers must provide the original purchase invoice or proof of purchase. After verification, the product may be repaired or replaced depending on the issue.
Flash is committed to providing dependable products and reliable customer support to ensure the best experience for our users.
At Flash, a brand of ElectroGrace Corporation Bangladesh, we are committed to ensuring customer satisfaction with every purchase. If you face any issue with the product you receive, our return and refund policy is designed to make the process simple and transparent.
Customers can request a return or replacement if the product is damaged, defective, or incorrect at the time of delivery. The request must be made within 48 hours of receiving the product. To process the request, customers may be asked to provide photos or videos of the product and packaging.
Once the issue is verified, we will arrange a replacement or refund according to the situation. The product must be returned in its original condition with packaging, accessories, and invoice.
Please note that returns or refunds may not be accepted if the product is physically damaged due to misuse, improper handling, or normal wear and tear after delivery.
Our goal is to ensure a smooth and fair experience for all customers.
